Frequently Asked Questions
When will my order ship?
Orders are normally prepared within 1 to 2 business days. Typical carrier transit is 4 to 6 business days after dispatch.
How do I track an order?
A tracking notice is sent after dispatch. Carrier scans may take time to appear.
Can I change my address?
Contact us immediately. Once the carrier accepts the parcel, an address change may be unavailable.
How do returns work?
Eligible requests must be made within 30 days after delivery. Items must meet the conditions in the Refund Policy. Approved payment returns may require 5 to 10 business days to post.
What payment methods are accepted?
Checkout displays currently available methods, which may include major cards and supported digital wallets.
What if an item arrives damaged?
Email the order number and photographs of the product, parcel, and shipping label so we can review the issue.
Where can I ask another question?
Use the contact details below and include the order number when relevant.
Contact: BYOMA
Email: apparaochukka05@gmail.com
Phone: (505) 879-3037
Address: 1607 32nd Cir SE, Rio Rancho, New Mexico, 87124, United States